Thanks For Shopping With Koncept Kreation

If you are not entirely satisfied with your purchase, WE ARE HERE TO HELP!

  • You have up to 3 calendar days from the time you receive your Item(s) to initiate a return at your own cost
  • Item(s) must return to us In original packaging, unused, And undamaged
  • Sales items are not eligible for a refund if you change of mind

The total refund amount will exclude delivery fees paid as the delivery has taken place.

Koncept Kreation reserves the right to refuse any returns if the item does not meet all the conditions above.


Koncept Kreation is committed to promise to ensure all items are in their best condition. We want you to be happy with your purchase(s). We will gladly accept your return within 14 days of date of delivery. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To proceed with your return, please give us an email first at

You should mail your product to:

18 tampines industrial crescent #05-05 S(528605)

Monday to Friday 10am-5pm. 

(You will be responsible for paying for your own shipping costs for
returning your item. Shipping costs are non-refundable.)

Once your return is received and inspected, we will notify you of the approval or rejection of your return.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days from date of receiving.